Incident history

November 2026 (2)

Maintenance Completed

Scheduled maintenance

Nov 1 at 6:30 AM ET until 7:30 AM ET

Website Bot Website Access Backtester Website Access Backtester Engine Whispertrades API

Scheduled maintenance is complete and all affected services are back to normal.

Updated Nov 1 at 7:20 AM ET

Maintenance Canceled

Scheduled maintenance

Nov 1 at 6:30 AM ET until 7:30 AM ET

Website Bot Website Access Bot Engine Market Data Schwab Connection tastytrade Connection Tradier Connection Backtester Website Access Backtester Engine Whispertrades API

This maintenance window has been cancelled.

Updated Nov 1 at 6:12 AM ET

September 2026 (2)

Major Resolved

Schwab outage

Started Sep 28 at 10:05 AM ET, resolved 10m later

Schwab Connection

This incident is resolved, and Schwab bots are running normally. All prior entries/exits should be properly recorded, so there is no need to manually manage or reconcile any bots or positions.

Updated Sep 28 at 10:25 AM ET

Minor Resolved

Bots are unable to enter new positions

Started Sep 17 at 10:31 AM ET, resolved 1h 31m later

Bot Engine Market Data

This incident is resolved and all affected services are operating normally.

Updated Sep 17 at 12:02 PM ET

August 2026 (5)

Critical Resolved

Tradier outage

Started Aug 31 at 9:30 AM ET, resolved 6h 11m later

Tradier Connection

The outage has resolved, and Tradier bots are now running properly

Updated Aug 31 at 3:41 PM ET

Critical Resolved

Schwab outages

Started Aug 17 at 9:30 AM ET, resolved 48m later

Schwab Connection

Schwab is online. Manually monitor any positions entered before 10:15 AM, because bots may not see them.

Updated Aug 17 at 10:18 AM ET

Maintenance Completed

Backtest server upgrades

Started Aug 15 at 9:35 AM ET, resolved 20m later

Backtester Website Access Backtester Engine

Maintenance ended

Updated Aug 15 at 9:55 AM ET

Maintenance Completed

Backtest server upgrades

Started Aug 15 at 8:45 AM ET, resolved 15m later

Backtester Website Access Backtester Engine

Maintenance ended

Updated Aug 15 at 9:00 AM ET

Maintenance Completed

Server upgrades

Started Aug 1 at 4:00 PM ET, resolved 30m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Maintenance ended

Updated Aug 1 at 4:30 PM ET

July 2026 (2)

Maintenance Completed

Server upgrades

Started Jul 25 at 7:30 AM ET, resolved 30m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Maintenance ended

Updated Jul 25 at 8:00 AM ET

Maintenance Completed

Server upgrades

Started Jul 11 at 12:50 PM ET, resolved 25m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Maintenance ended

Updated Jul 11 at 1:15 PM ET

May 2026 (1)

Maintenance Completed

Backtester upgrades

Started May 22 at 7:30 AM ET, resolved 1h later

Website Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Maintenance ended

Updated May 22 at 9:30 AM ET

April 2026 (1)

Maintenance Completed

Server upgrades

Started Apr 25 at 9:00 AM ET, resolved 1h 10m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Maintenance ended

Updated Apr 25 at 10:10 AM ET

March 2026 (1)

Critical Resolved

Tradier outage

Started Mar 6 at 3:20 PM ET, resolved 13m later

Tradier Connection

Tradier is back online, and bots are running again

Updated Mar 6 at 3:33 PM ET

January 2026 (2)

Maintenance Completed

Server upgrades

Started Jan 24 at 9:30 AM ET, resolved 1h 10m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Jan 24 at 9:30 AM ET

Critical Resolved

tastytrade Outage

Started Jan 21 at 10:20 AM ET, resolved 50m later

tastytrade Connection

tastytrade is back online. Please review your WT bots and tastytrade account for any possible discrepancies between positions and orders

Updated Jan 21 at 11:10 AM ET

October 2025 (2)

Maintenance Completed

Server upgrades

Started Oct 25 at 9:15 AM ET, resolved 35m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Oct 25 at 9:15 AM ET

Critical Resolved

OPRA Outage

Started Oct 22 at 1:43 PM ET, resolved 13m later

Bot Engine Market Data

OPRA recovered, and bots are running as normal.

Updated Oct 22 at 1:56 PM ET

September 2025 (1)

Critical Resolved

tastytrade outage

Started Sep 2 at 9:30 AM ET, resolved 39m later

tastytrade Connection

The tastytrade platform is now online, and bots are running again. Review your tastytrade bots and brokerage account for any possible discrepancies, including missing positions or tastytrade positions that are not reco...

Updated Sep 2 at 10:09 AM ET

August 2025 (2)

Maintenance Completed

Server upgrades

Started Aug 31 at 6:50 AM ET, resolved 25m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Aug 31 at 6:50 AM ET

Maintenance Completed

Server upgrades

Started Aug 16 at 9:00 AM ET, resolved 45m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Aug 16 at 9:00 AM ET

July 2025 (3)

Maintenance Completed

Server upgrades

Started Jul 26 at 6:40 AM ET, resolved 30m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Jul 26 at 6:40 AM ET

Maintenance Completed

Server upgrades

Started Jul 12 at 6:40 AM ET, resolved 30m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Jul 12 at 6:40 AM ET

Critical Resolved

Schwab outage

Started Jul 1 at 2:00 AM ET, resolved 7h 21m later

Schwab Connection

The Schwab team has informed us that this is resolved, and we have confirmed that bot communication is back online. Visit your broker listing - https://whispertrades.com/brokers - to ensure your Schwab connection is st...

Updated Jul 1 at 9:21 AM ET

June 2025 (1)

Maintenance Completed

Server upgrades

Started Jun 21 at 6:20 AM ET, resolved 1h later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Jun 21 at 6:20 AM ET

April 2025 (2)

Maintenance Completed

Server upgrades

Started Apr 26 at 8:30 AM ET, resolved 45m later

Website Bot Website Access Backtester Website Access Bot Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Apr 26 at 8:30 AM ET

Maintenance Completed

Server upgrades

Started Apr 26 at 8:15 AM ET, resolved 1h later

Backtester Engine

Routine server upgrades

Updated Apr 26 at 8:15 AM ET

October 2024 (3)

Maintenance Completed

Server upgrades

Started Oct 26 at 8:30 AM ET, resolved 30m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Oct 26 at 8:30 AM ET

Critical Resolved

Tradier outage

Started Oct 18 at 11:40 AM ET, resolved 4h 20m later

Tradier Connection

With the market now closed, this outage is no longer an impact on Whispertrades bots.

Updated Oct 18 at 4:00 PM ET

Maintenance Completed

Server upgrades

Started Oct 12 at 8:58 AM ET, resolved 42m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Oct 12 at 8:58 AM ET

September 2024 (1)

Critical Resolved

tastytrade outage

Started Sep 26 at 9:00 AM ET, resolved 1h 10m later

tastytrade Connection

Errors are no longer occurring

Updated Sep 26 at 10:10 AM ET

August 2024 (1)

Maintenance Completed

Routine backtest maintenance

Started Aug 11 at 1:14 PM ET, resolved 1h 1m later

Backtester Engine

New backtests cannot be run while some routine maintenance is performed on the backtest server

Updated Aug 11 at 1:14 PM ET

July 2024 (1)

Maintenance Completed

Server upgrades

Started Jul 27 at 9:05 AM ET, resolved 35m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data Schwab Connection Tradier Connection

Routine server upgrades

Updated Jul 27 at 9:05 AM ET

May 2024 (3)

Critical Resolved

SPX price is not updating due to a Cboe data feed issue

Started May 30 at 10:10 AM ET, resolved 3h later

Market Data

This is now resolved.

Updated May 30 at 1:10 PM ET

Critical Resolved

Tradier is experiencing order processing errors

Started May 28 at 9:35 AM ET, resolved 3h 35m later

Tradier Connection

Tradier has resolved this issue. Orders are now being processed correctly.

Updated May 28 at 1:10 PM ET

Critical Resolved

Intermittent errors causing some bot commands to fail

Started May 13 at 9:30 AM ET, resolved 4h later

Schwab Connection

Schwab reports that this is resolved, and we have indeed stopped receiving errors about 10 minutes ago.

Updated May 13 at 1:30 PM ET

April 2024 (2)

Maintenance Completed

Server upgrades

Started Apr 27 at 8:30 AM ET, resolved 40m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data

Routine server upgrades

Updated Apr 27 at 8:30 AM ET

Maintenance Completed

Server upgrades

Started Apr 6 at 9:30 AM ET, resolved 40m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data

Routine server upgrades

Updated Apr 6 at 9:30 AM ET

February 2024 (1)

Maintenance Completed

Server upgrades

Started Feb 3 at 6:30 AM ET, resolved 30m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data

Routine server upgrades

Updated Feb 3 at 6:30 AM ET

January 2024 (1)

Maintenance Completed

Server upgrades

Started Jan 27 at 8:40 AM ET, resolved 40m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data

Routine server upgrades

Updated Jan 27 at 8:40 AM ET

October 2023 (4)

Maintenance Completed

Server upgrades

Started Oct 28 at 9:00 AM ET, resolved 35m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Whispertrades API Market Data

Routine server upgrades

Updated Oct 28 at 9:00 AM ET

Critical Resolved

Market data quotes are unreliable

Started Oct 25 at 10:16 AM ET, resolved 23m later

Bot Engine

Quotes are now updating correctly

Updated Oct 25 at 10:39 AM ET

Critical Resolved

Market data quotes are unreliable

Started Oct 19 at 12:15 PM ET, resolved 2h 10m later

Bot Engine

We are receiving valid quotes and pricing and delta calculation are now accurate

Updated Oct 19 at 2:25 PM ET

Critical Resolved

Backtester Engine is down

Started Oct 10 at 9:03 AM ET, resolved 19m 22s later

Backtester Engine

Backtester Engine recovered.

Updated Oct 10 at 9:22 AM ET

September 2023 (1)

Maintenance Completed

Server upgrades

Started Sep 3 at 12:00 PM ET, resolved 35m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Market Data

Routine server upgrades

Updated Sep 3 at 12:00 PM ET

July 2023 (1)

Critical Resolved

Network errors

Started Jul 20 at 9:25 AM ET, resolved 3h 20m later

Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection

Website and bots are now fully operational. Will continue to monitor.

Updated Jul 20 at 12:45 PM ET

June 2023 (3)

Maintenance Completed

Server upgrades

Started Jun 25 at 7:25 AM ET, resolved 25m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Market Data

Server upgrades

Updated Jun 25 at 7:25 AM ET

Maintenance Completed

Backtester maintenance

Started Jun 16 at 6:30 AM ET, resolved 1h later

Backtester Engine

Backtester maintenance

Updated Jun 16 at 6:30 AM ET

Maintenance Completed

Backtester maintenance

Started Jun 10 at 8:45 AM ET, resolved 1h 20m later

Backtester Engine

Backtester maintenance

Updated Jun 10 at 8:45 AM ET

May 2023 (3)

Maintenance Completed

Server upgrades

Started May 31 at 8:43 PM ET, resolved 17m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection

Routine server upgrades

Updated May 31 at 8:43 PM ET

Maintenance Completed

Server patching

Started May 20 at 9:15 AM ET, resolved 15m later

Website Bot Website Access Backtester Website Access Backtester Engine

Routine server upgrades

Updated May 20 at 9:15 AM ET

Critical Resolved

TDA option quotes inaccurate

Started May 15 at 9:30 AM ET, resolved 19m later

Bot Engine

We are now receiving valid quotes, and bot entries/exits/monitored stops are operating normally

Updated May 15 at 9:49 AM ET

April 2023 (3)

Maintenance Completed

Server upgrades

Started Apr 21 at 7:30 PM ET, resolved 25m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection

Server upgrades

Updated Apr 21 at 7:30 PM ET

Maintenance Completed

Backtester maintenace

Started Apr 16 at 11:40 AM ET, resolved 3h later

Backtester Engine

Backtester maintenace

Updated Apr 16 at 11:40 AM ET

Maintenance Completed

Server patching

Started Apr 1 at 8:25 AM ET, resolved 20m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection

Routine server upgrades

Updated Apr 1 at 8:25 AM ET

March 2023 (1)

Maintenance Completed

Server patching

Started Mar 25 at 8:45 AM ET, resolved 45m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection

Routine server upgrades

Updated Mar 25 at 8:45 AM ET

February 2023 (3)

Critical Resolved

High network latency and timeouts

Started Feb 22 at 2:28 PM ET, resolved 27m later

Bot Engine

As of 3:10pm EST, we have received no errors since 2:55pm EST Errors steadily occurred between 2:28-2:55 and have since stopped. This appears to be related to AWS, but not confirmed.

Updated Feb 22 at 2:55 PM ET

Critical Resolved

Network outage

Started Feb 22 at 1:58 AM ET, resolved 17m later

Backtester Website Access Backtester Engine

Network connection restored

Updated Feb 22 at 2:15 AM ET

Maintenance Completed

Server patching

Started Feb 4 at 11:35 AM ET, resolved 30m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection Market Data

Routine server upgrades

Updated Feb 4 at 11:35 AM ET

January 2023 (1)

Maintenance Completed

Server patching

Started Jan 28 at 10:45 AM ET, resolved 40m later

Website Bot Website Access Backtester Website Access Backtester Engine

Routine server upgrades

Updated Jan 28 at 10:45 AM ET

December 2022 (2)

Maintenance Completed

Server patching

Started Dec 24 at 10:15 AM ET, resolved 20m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection

Routine server upgrades

Updated Dec 24 at 10:15 AM ET

Critical Resolved

Partial TDA Order Cancelation Failure

Started Dec 16 at 9:30 AM ET, resolved 2h 30m later

According to our bot activity, this has been resolved and all bots can enter and exit without issue. Reports are that TDA re-routed orders away from Citadel.

Updated Dec 16 at 12:00 PM ET

November 2022 (2)

Critical Resolved

Bot Website Access, Bot Engine, Tastyworks Connection, TD Ameritrade Connection, Backtester Website Access, and 3 other services are down

Started Nov 18 at 3:53 AM ET, resolved 4m 3s later

Bot Website Access Backtester Website Access Bot Engine tastytrade Connection

Bot Website Access, Bot Engine, Tastyworks Connection, and 2 other resources recovered.

Updated Nov 18 at 3:57 AM ET

Maintenance Completed

Server patching

Started Nov 12 at 9:30 AM ET, resolved 15m later

Website Bot Website Access Backtester Website Access Bot Engine Backtester Engine tastytrade Connection

Routine server upgrades

Updated Nov 12 at 9:30 AM ET

October 2022 (1)

Critical Resolved

Monitored stops and email notifications delayed

Started Oct 25 at 2:43 PM ET, resolved 47m later

Bot Engine

Stops and notifications are now working properly. We process stop monitors, logging, and email notifications together. Our logging provider experienced significant latency this afternoon, causing everything bundled he...

Updated Oct 25 at 3:30 PM ET

September 2022 (1)

Critical Resolved

Backtester Engine is down

Started Sep 27 at 3:57 AM ET, resolved 6m 29s later

Backtester Engine

Backtester Engine recovered.

Updated Sep 27 at 4:04 AM ET