Intermittent errors causing some bot commands to fail
Started , resolved 4h later
Affected
- Schwab Connection Outage recovered
Updates
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Resolved
Schwab reports that this is resolved, and we have indeed stopped receiving errors about 10 minutes ago.
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Monitoring
Errors continue. Whispertrades mitigated some of them with a software update, which should improve a bot's ability to work around this behavior.
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Monitoring
We're in contact with Schwab. They are aware of the issues and are looking into it. The errors are ongoing.
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Investigating
Schwab servers are responding with a very high rate of timeout and throttle errors that are sometimes exceeding the error rate that our bots can reliably handle. This is causing excessive bot error logs in user accounts and can also cause orders or monitored stops to fail. Monitor your brokerage account for any inconsistencies between bots and Schwab.