Whispertrades
Status
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Previous incidents

December 2022
December 24, 2022
Maintenance

Server patching

Routine server upgrades

Completed · 24 Dec at 10:35am EST
December 16, 2022
Degraded

Partial TDA Order Cancelation Failure

Some TD Ameritrade orders that are routed to Citadel cannot be canceled at this time.

This is preventing some bots from opening new positions and closing existing positions. We estimate that this is impacting approximately 10% of Whispertrades bots connected to TDA.

This situation is currently out of our control, and we must wait for Citadel to resolve their systems issues. You can disable any bot to manage the position yourself, but if the bot is unable to cancel your orders, you will not be able to from your account either.

Resolved · 16 Dec at 12:00pm EST
November 2022
November 18, 2022
Downtime

Bot Website Access, Bot Engine, Tastyworks Connection, TD Ameritrade Connection, Backtester Website Access, and 3 other services are down

Bot Website Access went down.

Resolved · 18 Nov at 03:57am EST
November 12, 2022
Maintenance

Server patching

Routine server upgrades

Completed · 12 Nov at 09:45am EST
October 2022
October 25, 2022
Degraded

Monitored stops and email notifications delayed

Due to an outage with our logging provider, monitored stops (Stop Loss, Delta Stop, ITM % Stop) and email notifications are running at approximately a 10-minute delay.

Resolved · 25 Oct at 03:30pm EDT
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