Degraded

High network latency and timeouts

Requests from our servers out to broker APIs are slow, and in some cases failing. This impacts some bot commands. Bots may move slower than normal and sometimes may fail to complete their action entirely.

You should monitor any critical bots until this is resolved. You do not need to manually take them over unless you can see the bot being unresponsive.

Downtime

Network outage

Backtest database lost network connection

Maintenance

Server patching

Routine server upgrades

Maintenance

Server patching

Routine server upgrades

Maintenance

Server patching

Routine server upgrades

Degraded

Partial TDA Order Cancelation Failure

Some TD Ameritrade orders that are routed to Citadel cannot be canceled at this time.

This is preventing some bots from opening new positions and closing existing positions. We estimate that this is impacting approximately 10% of Whispertrades bots connected to TDA.

This situation is currently out of our control, and we must wait for Citadel to resolve their systems issues. You can disable any bot to manage the position yourself, but if the bot is unable to cancel your orders, you will not be able to from your account either.